Raising Concerns

The GCRB promotes the value of good genetic counselling practice.  GCRB members are responsible for ensuring that Registered Genetic Counsellors practice in accordance with the Association of Genetic Nurses and Counsellors (AGNC) Code of Ethics and the GCRB Code of Conduct. The aim of the GCRB Complaints Process is to allow a fair and transparent route of remedy where formal complaints are made against members of the GCRB.

What should I do about raising a concern about a GCRB Registered Genetic Counsellor

In most cases, it is best to raise your concern locally first. You can do this by contacting the Head of the Department in which the Registered Genetic Counsellor works, or by contacting the Patient Advise and Liaison Services (PALS) or the Chief Executive in the NHS Hospital Trust where you were seen.

The Head of Department and the Registered Genetic Counsellor’s employer (usually an NHS Hospital Trust) can sometimes deal with your concerns quickly and fairly without the need for involvement from the GCRB. The employer may decide to refer the case to us. In this situation they will be able to send us all the information from their investigation, which makes the process much quicker.

However, if it is not appropriate to rely on the employer for any reason, please click HERE for further information on reporting your concern to the GCRB.

To make a complaint please fill in a GCRB Complaints Form.

If you are unable to complete the online form please contact the GCRB administrator or GCRB Chair for assistance. The GCRB will support you to complete the form for instance by talking to you on the phone or by obtaining interpreting services if required. The GCRB Administrator will acknowledge receipt of your completed form within 5 working days.

What should I do if I have a complaint against the Genetic Counsellor Registration Board (GCRB)?

The GCRB aims to provide a fair, transparent, and responsive service for patients, the public, genetic counsellors and employers. For this reason the GCRB is concerned that a person who is not satisfied with the GCRB should have the opportunity to air their grievance or to make a complaint and seek resolution. The complaint can be against a board member, a panel convened by the GCRB, or a GCRB employee, such as the administrator. The complaint can relate to any aspect of GCRB activities. We welcome complaints and also comments as an important tool to improving our service. For further information click HERE.

Genetic Counsellors wishing to appeal agianst a GCRB decision should refer to the APPEALS section of the website.